Mobile Number Portability (MNP) enables customers to retain their mobile telephone numbers (including the three digit prefix) when changing from one mobile operator to another mobile operator. This means the customer has absolute freedom to choose whichever package he likes best in Pakistan!
You can make an application to Warid at its sales & customer service outlets and complete the required documentation. Warid will then pass your information to the donor operator (your current service provider) for verification. Upon successful porting‚ you can come home to the vast array of value added services provided by Warid Telecom. You do not have to approach the donor operator to apply for termination of services or return the SIM card to the donor. Warid will facilitate you in this respect.
Note:- You may have to contact your donor operator to clear your outstanding dues.
The mobile service provider to which you want to switch while keeping your current number will be the recipient operator. e.g. If you want to switch your number to Warid‚ then Warid is recipient operator.
Will there be any disruption of services during the porting process?
Your number will remain activated on the donor network during the porting process. However‚ there will be a temporary suspension period of one hour during which the recipient operator will activate the new SIM‚ donor operator will deactivate the old SIM and recipient operator will inform all operators to update their databases so that your port-in connection can receive calls from all operators in Pakistan & abroad. During this period all VAS services will remain functional till the time final deactivation from the donor network takes place except International Roaming.
Note: During the porting process of a Post Paid connection‚ your donor operator may do one of the following with your postpaid connection:
Reduce your credit limit to 60% of the original credit limit
Require security deposit in case your number was running on waiver
Upon receipt of port-out request immediately deactivate your International Roaming facility.
What are my responsibilities as a customer if I want to port my number to Warid?
You must make sure that no mobile number under your NIC on the donor network is in default. Otherwise your donor may reject your port request on reason of related defaulted accounts.
You must make sure that you have not given a request for porting your number to any other operator at time of giving port-in request to Warid.
You have to clear all your financial obligations at the donor’s end up to the time of making port-in request at the recipient’s network.
You may have to bear certain costs and fulfill obligations associated with your donor operator before switching of the mobile number to recipient operator
There may be an existing contract with the donor operator‚ which may require you to pay them an early cancellation fee or termination payment. It is recommended that you check these details with the donor operator before giving your porting request.
Successful porting to Warid will not eliminate your liability to clear any net financial obligation with your donor operator
Any unused prepaid balance will be NOT be transferred from the donor network to the recipient network.
You must make sure that you have stayed on the donor (current) network for at least 60 days before submitting any port request to Warid.
Your number must be in connected status at time of port-in request. Your Donor operator may not allow the number to be ported-out if your number is disconnected.
Once acceptance is received from your donor operator‚ Warid will be able to port your number with in matter of few hours to a few days.
Normally donor operators will be able to send acceptance‚ for prepaid numbers in about one day. Actual porting time may depend on the type of connection and any contractual or financial obligations you may have to fulfill toward your Donor operator.
Can I withdraw/cancel my porting application after I have submitted it?
Yes‚ you can withdraw your port request anytime before your number has been terminated from the Donor network‚ by submitting a signed request on a prescribed form to the recipient operator along with your NIC copy.
All your existing services such as value added services provided by the donor mobile operator will be terminated at the time of porting. You need to choose from all available services provided by your recipient operator. International Voice Roaming services may be deactivated by the donor operator upon submission of request due to financial risk involved. It is advisable to initiate porting request after coming back from roaming.
Note: VAS services will be deactivated by the donor at the time of port and not at the time of submission of porting request by the customer. Any emails‚ Voice mails‚ SMS or MMS that are not retrieved from the donor network may be lost at the time of porting.
Yes‚ you can further port your mobile telephone numbers to another new mobile operator after the expiry of the Minimum Subscription period (60 Days). What you have to do is to repeat the process of MNP application as mentioned above.
Can the new operator “lock me in” for a “minimum contract period” after porting the number?
The recipient operator should explain clearly to you the terms and conditions of the new service‚ including any \"minimum contract period\"‚ before you decide to join the service. If there is a \"minimum contract period\"‚ you may have the option to leave the service during by paying an early termination fee to your operator as per the terms and conditions of your contract. For corporate accounts it is advised that they contact their KAMs (Key Account Managers) to checkup on the contractual obligations‚ before giving in a porting request.
Will I be allowed to port a connection I returned to the service provider a few months back? You are not entitled to port these numbers if you have already terminated the services as the ownership of these numbers has been returned to the original mobile range holder.
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What is an original range holder?
A range holder is the network operators which was originally allotted the mobile number pre-fix as per the licenses auctioned by PTA. For example 0321 & 0322 belong to the range holder Warid Telecom (Pvt.) Ltd.
I have recently bought a new number; will I be allowed to port this number to another operator? Yes‚ you will be allowed to port your number after expiry of the minimum subscription period (MSP) of 2 months. i.e. you will have to stay with your current operator for a minimum of 60 days before you can port your number to another operator.
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Will I be able to transfer the ownership of my ported number to anyone?
No‚ according to the PTA regulations ownership of a ported number cannot be transferred.