Personal Information:
Mob #:*
 
Name:
E-mail:*
Please rate our services:
Customer Services:*
Great
Good
Average
Bad
Network / Cellular Services:*
Great
Good
Average
Bad
Product & Services:*
Great
Good
Average
Bad
1 OF 2
Roaming FAQs
 
   
Search View all categories
Jump to:

MNP FAQs

QUESTIONS

  1. What is Mobile Number Portability?
  2. What are the benefits of Mobile Number portability?
  3. How can I Port my number to Warid?
  4. What is a Donor operator?
  5. What is a Recipient operator?
  6. What are the documentary requirements for porting?
  7. What information do I need to provide to initiate a port-in request?
  8. What are the financial requirements of porting a number to Warid?
  9. Will I be required to change my SIM card?
  10. Will there be any disruption of services during the porting process?
  11. Will my Pre-paid balance be transferred to recipient network?
  12. Will my Post-paid credit balance be transferred to recipient network?
  13. What are my responsibilities as a customer if I want to port my number to Warid?
  14. What are the reasons on which my donor Operator can reject my port request?
  15. How long does it take for porting?
  16. Can I withdraw/cancel my porting application after I have submitted it?
  17. Can I continue using existing VAS services?
  18. Can I port a previously ported number?
  19. Can the new operator “lock me in” for a “minimum contract period” after porting the number?
  20. Will I be allowed to port a connection I returned to the service provider a few months back?
  21. What is an original range holder?
  22. I have a Post Paid number; will I be able to port-in as a Pre-Paid number to the operator of my choice or Vice Versa?
  23. I have recently bought a new number; will I be allowed to port this number to another operator?
  24. Will I be able to transfer the ownership of my ported number to anyone?
  25. Can I change the ownership of my port-in number?
  26. Can I block my port-in number on stolen basis?
  27. Can I block my port-in number on voluntary basis?

ANSWERS

  1. What is Mobile Number Portability?

    Mobile Number Portability (MNP) enables customers to retain their mobile telephone numbers (including the three digit prefix) when changing from one mobile operator to another mobile operator. This means the customer has absolute freedom to choose whichever package he likes best in Pakistan!


    [Back to top]
  2. What are the benefits of Mobile Number portability?
    • You will be able to take advantage of Warid’s premium rates and attractive service offerings without even changing your mobile number.
    • You will save the inconvenience of informing all your contacts as is faced in the current number change scenario.
    • You will experience cost saving by avoiding the costs of stationary (letter heads and business cards) printing since you number will remain the same.

    [Back to top]
  3. How can I Port my number to Warid?

    You can make an application to Warid at its sales & customer service outlets and complete the required documentation. Warid will then pass your information to the donor operator (your current service provider) for verification. Upon successful porting‚ you can come home to the vast array of value added services provided by Warid Telecom. You do not have to approach the donor operator to apply for termination of services or return the SIM card to the donor. Warid will facilitate you in this respect.

    Note:- You may have to contact your donor operator to clear your outstanding dues.


    [Back to top]
  4. What is a Donor operator?

    Your current mobile service provider from which you want to switch your number to Warid Telecom will be the donor operator.


    [Back to top]
  5. What is a Recipient operator?

    The mobile service provider to which you want to switch while keeping your current number will be the recipient operator. e.g. If you want to switch your number to Warid‚ then Warid is recipient operator.


    [Back to top]
  6. What are the documentary requirements for porting?

    You need to complete the following documentary requirements:

    • Port Authorization Form
    • Physical SIM card of the Donor operator for verification
    • Original CNIC/NIC/Passport (Copy of CNIC/NIC/Passport will be retained)

    For successful conversion to Warid you need to fill out the mandatory requirements of a new sale which are:

    • Customer Service Agreement Form
    • Two References
    • Address Verification Documents (for postpaid connection only)
    • Request on letter head in case of corporate

    [Back to top]
  7. What information do I need to provide to initiate a port-in request?

    You need to provide the following information to Warid at the time of port request:

    • Personal information (name and ID number) as recorded in the donor operators database;
    • Last 12 digits of SIM card number (not required in case of INSTAPHONE)
    • Mobile number(s) to be ported;
    • Names of donor network operator
    • At least one contact number to facilitate any contact during the porting process

    You may be asked to provide some extra information e.g. address verification documents if you wish to avail our Warid Postpaid  packages.


    [Back to top]
  8. What are the financial requirements of porting a number to Warid?

    A processing fee of Rs.50 (nonrefundable) is applicable at the time of port-in. For postpaid connection depository requirements will be governed as per the tariff and access level requirements


    [Back to top]
  9. Will I be required to change my SIM card?

    Due to the unique features offered by each operator you will have to change the SIM card if you wish to port.


    [Back to top]
  10. Will there be any disruption of services during the porting process?

    Your number will remain activated on the donor network during the porting process. However‚ there will be a temporary suspension period of one hour during which the recipient operator will activate the new SIM‚ donor operator will deactivate the old SIM and recipient operator will inform all operators to update their databases so that your port-in connection can receive calls from all operators in Pakistan & abroad. During this period all VAS services will remain functional till the time final deactivation from the donor network takes place except International Roaming.

    Note: During the porting process of a Post Paid connection‚ your donor operator may do one of the following with your postpaid connection:

    • Reduce your credit limit to 60% of the original credit limit
    • Require security deposit in case your number was running on waiver
    • Upon receipt of port-out request immediately deactivate your International Roaming facility.

    [Back to top]
  11. Will my Pre-paid balance be transferred to recipient network?

    No‚ any existing credit at the time of porting will be lost.


    [Back to top]
  12. Will my Post-paid credit balance be transferred to recipient network?

    No‚ any credit balance (advance payments) will have to be settled with the donor operator‚ no financial adjustment will be done between the recipient and the donor operator.


    [Back to top]
  13. What are my responsibilities as a customer if I want to port my number to Warid?
    • You must make sure that no mobile number under your NIC on the donor network is in default. Otherwise your donor may reject your port request on reason of related defaulted accounts.
    • You must make sure that you have not given a request for porting your number to any other operator at time of giving port-in request to Warid.
    • You have to clear all your financial obligations at the donor’s end up to the time of making port-in request at the recipient’s network.
    • You may have to bear certain costs and fulfill obligations associated with your donor operator before switching of the mobile number to recipient operator
    • There may be an existing contract with the donor operator‚ which may require you to pay them an early cancellation fee or termination payment. It is recommended that you check these details with the donor operator before giving your porting request.
    • Successful porting to Warid will not eliminate your liability to clear any net financial obligation with your donor operator
    • Any unused prepaid balance will be NOT be transferred from the donor network to the recipient network.
    • You must make sure that you have stayed on the donor (current) network for at least 60 days before submitting any port request to Warid.
    • Your number must be in connected status at time of port-in request. Your Donor operator may not allow the number to be ported-out if your number is disconnected.

    [Back to top]
  14. What are the reasons on which my donor Operator can reject my port request?

    Your donor operator may reject your port request based on following reasons:

    • Number is not registered in your Name
    • Number is not registered on your NIC/CNIC
    • Number is not in connected status.
    • Number has been terminated from the donor’s network.
    • SIM card number that you have provided to the recipient does not match the one in Donor’s database.
    • You have outstanding balance against your postpaid number.
    • One or more numbers registered on your ID are in default (The number for which the services are in suspension with a net financial receivable).
    • Number cannot be ported as it is bound by the some contract that you may have signed with the donor operator.
    • Your connection is less than 60 days old.
    • You have given request for change of MSISDN that is in process.
    • You have given request for change of ownership that in process.
    • Number requested for porting is in disputed and litigation is in progress (the matter is in a court of law in Pakistan).

    [Back to top]
  15. How long does it take for porting?

    Once acceptance is received from your donor operator‚ Warid will be able to port your number with in matter of few hours to a few days.

    Normally donor operators will be able to send acceptance‚ for prepaid numbers in about one day. Actual porting time may depend on the type of connection and any contractual or financial obligations you may have to fulfill toward your Donor operator.


    [Back to top]
  16. Can I withdraw/cancel my porting application after I have submitted it?

    Yes‚ you can withdraw your port request anytime before your number has been terminated from the Donor network‚ by submitting a signed request on a prescribed form to the recipient operator along with your NIC copy.


    [Back to top]
  17. Can I continue using existing VAS services?

    All your existing services such as value added services provided by the donor mobile operator will be terminated at the time of porting. You need to choose from all available services provided by your recipient operator. International Voice Roaming services may be deactivated by the donor operator upon submission of request due to financial risk involved. It is advisable to initiate porting request after coming back from roaming.

    Note: VAS services will be deactivated by the donor at the time of port and not at the time of submission of porting request by the customer. Any emails‚ Voice mails‚ SMS or MMS that are not retrieved from the donor network may be lost at the time of porting.


    [Back to top]
  18. Can I port a previously ported number?

    Yes‚ you can further port your mobile telephone numbers to another new mobile operator after the expiry of the Minimum Subscription period (60 Days). What you have to do is to repeat the process of MNP application as mentioned above.


    [Back to top]
  19. Can the new operator “lock me in” for a “minimum contract period” after porting the number?

    The recipient operator should explain clearly to you the terms and conditions of the new service‚ including any \"minimum contract period\"‚ before you decide to join the service. If there is a \"minimum contract period\"‚ you may have the option to leave the service during by paying an early termination fee to your operator as per the terms and conditions of your contract. For corporate accounts it is advised that they contact their KAMs (Key Account Managers) to checkup on the contractual obligations‚ before giving in a porting request.


    [Back to top]
  20. Will I be allowed to port a connection I returned to the service provider a few months back?
    You are not entitled to port these numbers if you have already terminated the services as the ownership of these numbers has been returned to the original mobile range holder.
    [Back to top]
  21. What is an original range holder?

    A range holder is the network operators which was originally allotted the mobile number pre-fix as per the licenses auctioned by PTA. For example 0321 & 0322 belong to the range holder Warid Telecom (Pvt.) Ltd.


    [Back to top]
  22. I have a Post Paid number; will I be able to port-in as a Pre-Paid number to the operator of my choice or Vice Versa?

    Yes‚ you may port your post-paid number to the recipient network as a pre paid number or vice versa.


    [Back to top]
  23. I have recently bought a new number; will I be allowed to port this number to another operator?
    Yes‚ you will be allowed to port your number after expiry of the minimum subscription period (MSP) of 2 months. i.e. you will have to stay with your current operator for a minimum of 60 days before you can port your number to another operator.
    [Back to top]
  24. Will I be able to transfer the ownership of my ported number to anyone?

    No‚ according to the PTA regulations ownership of a ported number cannot be transferred.


    [Back to top]
  25. Can I change the ownership of my port-in number?

    No, Ownership of the ported number cannot be transferred / changed.


    [Back to top]
  26. Can I block my port-in number on stolen basis?
    Yes, you can block your ported in number on stolen basis.
    [Back to top]
  27. Can I block my port-in number on voluntary basis?
    Yes, you can block your ported in postpaid number on voluntary basis for three month after clearing all pending dues.
    [Back to top]